Account and sync
Sign-in trouble, missing collection records, or a sync state that does not recover.
Bik Brik Support
Tell us what stopped working.
Send the screen, the set number, and what you expected. Specific evidence lets us investigate without asking you to repeat the story.
Email info@bikbrik.comChoose the issue
What can we help with?
Barcode scan and search
A box barcode does not scan, a set cannot be found, or the result points to the wrong catalog item.
Catalog and reference value
A product image, source, retirement date, or reference value needs correction.
Privacy and data
Request access, correction, export, or deletion of your data.
Your account
Account deletion and passwords
Delete your account
In the iOS app, tap your avatar to open Account, tap Delete Account, then Continue, then Delete Permanently. This removes your account and collection data and cannot be undone. You can also email info@bikbrik.com; we will send a one-time code to your account email to confirm it is you before deleting anything.
Forgot your password?
Password reset is not available yet. Email info@bikbrik.com from your account email; we will send a one-time code to that address to confirm it is you, then reply with the options for your account. If you use Sign in with Apple, you do not need a Bik Brik password.
Before you email
Include evidence, not credentials.
- App version and iPhone model
- The set or minifigure number when relevant
- A screenshot with personal email and purchase prices hidden
- Approximate time and the action that failed
Never send a password, Apple verification code, API key, or payment information. Bik Brik support will not ask for them.
Privacy request?
Read how account details and collection data are handled before contacting us.
Privacy and data requests can be sent to the support email. Signed-in users can also start full account deletion from Account in the app.